CO-VID 19 POLICY

For an unknown period the conditions below may override some standard terms & conditions.  All other standard terms & conditions will apply.

The Buckland Studios will follow all government or council initiated restrictions applying to the Alpine Shire.

ADDITIONAL INFORMATION

IF travel is officially restricted  during the time of your booking, The Buckland agrees to offer a full fee-free credit. Minimum night stays required will still apply for certain times of the year, such as public holidays and long weekends. 

Refunds will not be offered.

This policy will apply within the 7 days leading up to a booking or to the declared end date of  government mandated restrictions.

Cancellations further out than 7 days or beyond from declared dates will incur normal cancellation policies.

CURRENT RESTRICTIONS APPLY for an unknown period.

Bookings made via 3rd party websites with held payments (AirBnB, Stayz) will incur the cancellation policy of the website booked, or we will assist with facilitating changes as per terms via those sites.

Testing Positive to COVID

Please bear in mind that we are a small business and where possible try to be flexible with illness. But, we are amall business, and when we have cancellations last minute this affects our business greatly.

If you test positive within 24 hours of your arrival, we will do our best to rebook the studio. If we cannot rebook the studio. We can only offer a credit for what you have paid minus 20%. The credit must be used within 3 months from your original booking date. Minimum stays applicable.

Please feel free to contact us with any specific queries or requests.